Frequently Questions - Faq’s
Enviamos en frío todos los productos que requieran de refrigeración, en cajas
refrigeradas aisladas con bolsas de hielo o hielo seco. Por favor, asegúrese de que alguien esté en casa el día en que se realice la entrega. No es que tenga que estar en casa al momento de la entrega, solo en algún momento ese día para mover su pedido dentro. Le enviaremos un correo electrónico con la información de seguimiento al momento del envío.
If you are not at home, UPS will leave your order in one of our boxes of isolated refrigerators in front of your door. Please make sure someone is at home on the day of delivery.
For UPS home delivery when it requires cooling we use boxes isolated two -inch with ice bags or dry ice to keep the Cold products for up to 3 days. Otherwise we will send it in boxes traditional Our packages are handled with extreme care by the flavor team. Since we must use UPS to offer the comfort of home delivery, there is a certain point where the management is simply out of our control and in the hands of UPS staff. This means that there is the possibility of occasional damage to the product. We apologize in advance by any inconvenience that the management incident can cause and assure you that we will always take the necessary measures to immediately provide a complete refund by the affected product.
Of course! You can pay at the time of collection with the following options for Payment, cash, visa, mastercard, American Express or EBT (only in store).
It is difficult for us to guarantee a certain time of the day, since the number of stops per delivery route varies. However, remember that you do not need to be home to receive delivery. You should only have pending that refrigerated products need to be treated as soon as possible. To discuss special circumstances, please contact us!
Yes, you must register only the first time, in order to file your account in a safe and convenient way for your future use. After that you should only log in when you buy.
Be sure to check your emails regularly before your day delivery. You will receive an email indicating that your order is packaged with the final amount and delivery details. This amount will be the one that is loaded to your registered credit card.
Absolutely! But remember to have it finished before receiving the Notification that his sent to have been packed, after that he will not be able to change his order, since our team will have already prosecuted it. If exceptional can call us or send us an email to make the changes and we will do everything possible to meet your needs.
Your card will not be charged when you order. Because the cost Final depends occasionally on the weight of the articles request, we cannot load your card until we process your order, it will occur within 1 to 3 days before the delivery date. We ask you to take this process into account when you order. Make sure there are enough funds for the card to be loaded at the right time. Thank you!
Absolutely. We are a certified safe place with a SSL by Network Solutions. This means that all the information that passes between your computer and our site will be encrypted and safe. We process payments using Stripe, a company that exceeds the strictest standards of the security industry. Click here for more information about the technical details of Stripe's safe infrastructure.