Frequently Asked Questions - FAQ’S
Enviamos en frío todos los productos que requieran de refrigeración, en cajas
refrigeradas aisladas con bolsas de hielo o hielo seco. Por favor, asegúrese de que alguien esté en casa el día en que se realice la entrega. No es que tenga que estar en casa al momento de la entrega, solo en algún momento ese día para mover su pedido dentro. Le enviaremos un correo electrónico con la información de seguimiento al momento del envío.
If you are not at home, UPS will leave your order in one of our insulated refrigerator boxes in front of your door. Please make sure someone is home on the day of delivery.
For UPS Home delivery when refrigeration is required, we use two-inch insulated boxes with bags of ice or dry ice to keep products cold for up to 3 days. Otherwise we will send it in traditional boxes. Our packages are handled with extreme care by the Saboriza team. Since we must use UPS to provide the convenience of home delivery, there is a certain point where handling is simply out of our control and in the hands of UPS personnel. This means that there is a possibility of occasional damage to the product. We apologize in advance for any inconvenience the driving incident may cause and assure you that we will always take the necessary steps to immediately provide a full refund for the affected product.
Sure! You can pay at the time of collection with the following payment options, cash, Visa, MasterCard, American Express or EBT (in-store only).
It is difficult for us to guarantee a certain time of day, as the number of stops per delivery route varies. However, remember that you do not need to be home to receive delivery. You only have to keep in mind that refrigerated products need to be taken care of as soon as possible. To discuss special circumstances, please contact us!
Yes, you should only register the first time, in order to archive your account in a safe and convenient way for future use. After that you only need to log in when you go shopping.
Be sure to check your emails regularly before your delivery day. You will receive an email stating that your order is packaged with the final amount and delivery details. This amount will be the amount that is charged to your registered credit card.
Absolutely! But remember to have it completed before you receive notification that your shipment has been packed, after that you will not be able to change your order, as our team has already processed it. In exceptional case you can call us or email us to make the changes and we will do our best to meet your needs.
Your card will NOT be charged WHEN YOU MAKE YOUR ORDER. Because the final cost occasionally depends on the weight of the items ordered, we are unable to charge your card until we process your order, it will occur within 1 to 3 days before the delivery date. We ask that you consider this process when placing your order. Make sure there are enough funds for the card to be charged at the right time. Thank you!
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