Serenata is a thin European wafers covered with milk chocolate and cocoa butter.
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Savorize Return and Reimbursement
In flavor, we do everything possible to ensure you are satisfied with your purchase, at all times. That is why we offer a 100% satisfaction guarantee. But we know that sometimes a product is not right, so we have made our return policy as easy as possible.
Please note: If you have not received an item you have ordered or lack items that were supposed to come with your order, contact the flavor support team at serviceClinto@saboriza.com or through the contact page here. We can only process these requests within 30 days after delivery.
You have 30 days of the calendar to return an item from the date you received. To be eligible for a return, the article must be unused and under the same conditions in which it received it. The item must be in the original packaging. The item must have the receipt or proof of purchase, as well as the packaging list sheet.
If an article arrived corrupted, contact our support team at ServicoalCliente@saboriza.com. We will work with you to replace any damaged item, or to reimburse you for any damaged item. We can request photographs to evaluate the state of the article upon receiving it.
We can not accept perishable food for returns, such as meat, cheeses, products, etc. However, these items may be available to receive a refund if you are not satisfied with the item.
Once we receive a returned item, we will inspect and notify you that we have received your item returned. We will notify you about the status of your refund after inspecting the item.
If your refund is approved, we will start a refund to your credit card (or original payment method).
You will receive the credit within a certain number of days, depending on the policies of your card issuer.