Send cold all products requiring refrigeration in the refrigerated cases isolated with bags of ice or dry ice. Please make sure someone is at home on the day in which delivery is made. Not that I have to be in the house at the time of delivery, only in some time that day to move your order within. We will send you an email with the tracking information at the time of shipment.
Do I need to be home for the delivery?
If you are not home, UPS will leave your order in one of our boxes of refrigerators isolated in front of your door. Please make sure that someone is at home on the day of delivery.
How do we pack the products at the time of shipment?
For UPS home Delivery when it requires cooling we use insulated boxes of two-inch with bags of ice or dry ice to keep the products cold for up to 3 days. Otherwise we will send in boxes traditional. Our packages are handled with extreme care by the team of Saboriza. Given that we must use UPS to deliver the comfort of home delivery, there is a certain point at which the handling is simply out of our control and in the hands of the staff of UPS. This means that there is the possibility that damage will occur from time to time in the product. We apologize in advance for any inconvenience that may cause the incident management and will ensure that you always take the necessary measures to provide immediately a full refund for the affected product.
In my day of delivery, is there a certain time of day can I expect elpedido?
It is difficult for us to guarantee a certain time of the day, since the number of stops on delivery route varies. Remember, however, that you do not need to be at home to receive the delivery. You should only have pending refrigerated products need to be attended to as soon as possible.
To discuss special circumstances, please contact us!