Collection of personal data is required to create an account, place orders, and use certain aspects of our website.
PERSONAL INFORMATION WE COLLECT
When you create an account, we will collect your first and last name, email address and postal code. We will refer to this as "Personal Information". We do this to verify if we offer home delivery in your zip code area. We believe that completing account creation is consent for us to send you marketing emails regarding our products and services that we believe will be of interest to you. We will provide you with a way to unsubscribe from all marketing emails by including a link at the bottom of each email.
During the payment process, we will collect your address, city, state, zip code, and phone number. We will refer to this as "Order Information". We do this so that we know where to send your order, and if we need to contact you by email or phone regarding your order or account. We will not use your phone number for marketing purposes, only to communicate with you about your order or account.
During the payment process, we will also ask you to provide a credit card. We do not collect your card number or card security code. We only collect and store the last four digits of your card number, card brand, cardholder name, expiration date, and billing address. We do this in order to provide you with details on which cards you have provided and are using to pay for a particular order. Please see the section below titled "HOW DO WE PROCESS CREDIT CARD DATA?" For more information on how your card data is processed.
By subscribing to our newsletter, you will collect your email and, in some cases, your zip code. We do this so that we can send you our weekly newsletter and other marketing emails that we think will interest you. We may use your ZIP code to provide more specific emails related to news and location announcements related to your area. Note: from your zip code we can extract your city and state.
When submitting a collection proposal, we will collect your first and last name, address, city, state, zip code, email address, and telephone number. We do this to help us learn where we can start new collection locations.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the order information that we generally collect to fulfill orders placed through our website (including processing your payment information, arranging for shipping, and sending invoices and / or order confirmations). In addition, we use this ordering information to:
- Communicate with you;
- Review our orders to detect possible risks or fraud; and
- When you are in line with the preferences you have shared with us, we provide you with information or advertising related to our products or services.
HOW DO WE PROCESS CREDIT CARD DATA?
When you initially provide or update your payment information, we transmit it via an encrypted connection to our Stripe payment processor (stripe.com). Your credit card details never contact our servers, and your full card number and security code are never stored on our servers. When Stripe saves your card, they send us a unique ID for that card that we keep in our database. When we charge your credit card, we send a request to Stripe that includes the amount to be charged.
We use Google Analytics and Cookies to improve our service, the user experience and to analyze how our website is used. Google Analytics will collect your IP address to track your approximate location. Other information collected by Google Analytics is mostly anonymous traffic data that includes browser information, device information, and language. This information is used to provide an overview of how people access and use our website. We may use your data to automate decisions, such as presenting you with specific messages based on the website that referred you to our website.
SHARING YOUR PERSONAL INFORMATION
We share your personal information with third parties to help us use your personal information, as described above. For example, we use GrazeCart to power our online store. You can read more about how GrazeCart uses your personal information here: https://grazecart.com/privacy-... We use Google Analytics to help us understand how our customers use our website. You can read more about how Google uses your personal information here: https://www.google.com/intl/en... You can unsubscribe from Google Analytics here: https://tools.google.com/dlpag... Facebook Pixel to track the pages you see on our website, the purchases you make, and when you add your payment information (your payment information is never sent to Facebook, we simply track whether or not you added it). Use this information on Facebook Pixel to send you specific ads on Facebook platforms. We may also use the information to track trends in purchasing habits and create an advertising profile for you.
If you have created an account and are logged into our website, the personal data we send to Facebook includes: first and last name, email address, city, state, zip code. We provide Facebook with this data to improve the accuracy of the Facebook pixel.
DO NOT TRACK
Please note that we do not change the use and data collection practices of our website when we see a "Do Not Track" signal from your browser.
We will use the zip code you provide to extract the latitude, longitude, city, state, and country. We do this to prevent you from having to enter your city, state, and zip code when creating an account, and to help us find the closest collection location.
We will store your data indefinitely until you ask us to delete your data. You can choose not to receive Facebook ads here: https://www.facebook.com/setti...
WHO DO I CONTACT?
If you have any questions about how we collect, handle or share your data, you can contact
HOW CAN I ERASE MY DATA?
At any time, you can contact us to request the deletion of all your personal information that we have saved. To contact us, send an email to